Instructor

Imran Nannu Shaik: A Passionate Technologist and ServiceNow Expert
⦁ Imran is a seasoned software professional and technology enthusiast with a relentless drive for innovation and excellence.
⦁ With more than a decade of practical experience in the ServiceNow ecosystem, he has established himself as a trusted and influential figure in the tech industry.

⦁ Professional Expertise
Imran possesses deep expertise across a wide spectrum of ServiceNow modules, including:
⦁ IT Service Management (ITSM)
⦁ Customer Service Management (CSM)
⦁ Configuration Management Database (CMDB)
⦁ Integration and Portal Development
⦁ Human Resources Service Delivery (HRSD)
⦁ Performance Analytics
⦁ Governance, Risk, and Compliance (GRC)
⦁ Security Operations (SecOps)
⦁ Project and Portfolio Management (PPM)

⦁ His diverse skill set enables him to design, implement, and optimize complex enterprise solutions that deliver measurable business value.
Certifications and Professional Growth
⦁ Imran holds multiple certifications across various ServiceNow modules.
⦁ These credentials highlight his dedication to continuous learning and staying aligned with evolving industry trends and best practices.
Community Engagement
⦁ Active member of the ServiceNow Community, recognized for his strategic insights and problem-solving contributions.
⦁ Widely respected as a mentor and thought leader within the ServiceNow ecosystem.
Mentorship and Training
⦁ Over the past decade, Imran has trained and mentored more than 1,200 professionals and technology experts.
⦁ His goal has been to empower individuals with the skills and confidence needed to thrive in the ever-changing ServiceNow landscape.
⦁ Through his guidance, he has cultivated a community of capable and future-ready professionals.